FAQ
Frequently Asked Questions
1. Where do you ship from?
All orders are shipped from Europe using trusted logistics partners to ensure reliable delivery and consistent service quality.
2. How long does delivery take?
Estimated delivery time is 5–8 business days, depending on your location and local courier services.
3. Are shipments confidential?
Yes. All orders are shipped using confidential shipping. Packages are sealed and discreet, with no sensitive product details visible on the exterior.
4. What payment methods do you accept?
We support secure payments via PayPal and other available checkout options displayed during the payment process.
5. Is my payment information secure?
Yes. All payments are processed through secure third-party payment providers. We do not store full payment details on our servers.
6. Can I return a product?
If there is something wrong with your purchase, you may request a return in accordance with our Return & Refund Policy. Returns must be requested within 14 days of delivery.
7. When will I receive my refund?
Refunds are processed after the returned item has been received and inspected. Processing times may vary depending on your payment provider.
8. What should I do if my order is damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Our support team will assist you with a replacement or refund.
9. Do you offer order tracking?
Where available, tracking information will be provided once your order has been dispatched.
10. How can I contact customer support?
You can contact us via email or through the contact form on our website.
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